Information shared with AMA should be handled with care.

What we may receive

Information may include contact details, relationship to the participant, preferred communication, broad disability support needs, service timing and funding status. A professional referral may contain additional information submitted through AMA’s embedded Fillout form.

How it is used

AMA uses the information to respond, check service fit and availability, arrange a conversation, coordinate an authorised referral and meet applicable service, safety and record-keeping responsibilities.

Consent and authority

Participants can decide who is involved in communication. Before sharing personal information with family members or professionals, AMA may need to confirm participant consent, nominee arrangements, guardianship or another lawful authority.

Email and embedded forms

The general enquiry form prepares an email in your own email application; the website does not store those form details. Professional referrals are submitted through an embedded form provided by Fillout and are also subject to that provider’s privacy and security practices.

Access, correction and questions

You may ask AMA about personal information held about you, request a correction or raise a privacy concern. Contact info@accessmateau.com or call 1300 188 588.

Security and retention

AMA takes reasonable steps to protect information and limits access to people who need it for their role. Information is retained only as required for the purpose it was collected and applicable responsibilities.

Last updated: 10 August 2026